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Santa Maria Novella – WTB Hotels

Florence, Italy
Check-in: 14:00 Check-out: 12:00 Free WiFi
9.2 Exceptional 10 reviews

First Impressions

Walking up to Santa Maria Novella – WTB Hotels feels like stumbling upon Florence‘s best-kept secret, honestly. The building sits right on Piazza Santa Maria Novella, which means you’re literally steps from one of the city’s most beautiful basilicas — I mean, you can’t get more central than this. What struck me immediately was how the hotel manages to feel both historic and welcoming without trying too hard. There’s something refreshing about a place that lets its location do most of the talking.

Location & Neighborhood

You know what’s brilliant about this spot? You’re in the absolute heart of Florence, but the piazza itself has this surprisingly peaceful quality, especially in the early mornings. The Santa Maria Novella train station is practically around the corner, which makes arriving with luggage actually manageable — no dragging suitcases over cobblestones for twenty minutes. From here, you can walk to the Duomo in about ten minutes, hit the Uffizi in fifteen, or just wander the leather markets that sprawl through the nearby streets. Couples seem to particularly love this area (they’ve rated the location 9.8), and I get why — there’s something romantic about having such an iconic Florentine piazza as your front yard.

The Rooms

The beds here are genuinely exceptional — and I’m someone who usually struggles to sleep well in hotels. There’s clearly been real thought put into the comfort factor, from the mattresses to the pillows. The rooms themselves strike that perfect balance between Florentine character and modern functionality. You’ll find thoughtful touches throughout, though what I appreciated most was how quiet everything felt despite being in such a bustling part of the city. The windows do their job well, which matters when you’re this close to a major piazza and train station.

Breakfast & Amenities

Breakfast comes as both continental and buffet options, which gives you flexibility depending on whether you’re rushing off to beat the crowds at major attractions or planning a leisurely morning. I actually found myself lingering over coffee more than usual — there’s something about starting your day looking out at the basilica that makes you want to slow down a bit. The fact that they offer private parking is honestly a game-changer if you’re driving in Florence (though I’d still recommend walking or taking public transport for most sightseeing). It’s one of those practical details that can make or break a trip when you’re dealing with Italian city centers.

Why Guests Love It

What keeps people coming back here isn’t just the prime location — though that 9.8 location score speaks for itself. It’s how the hotel manages to feel like a proper Florentine experience without the stuffiness you sometimes get at more formal places. You’re staying somewhere that locals actually pass by daily, not tucked away in some tourist bubble. The combination of genuinely comfortable accommodations and this unbeatable position in the city center creates something pretty special. When you can step outside and immediately feel like you’re part of Florence rather than just visiting it, well, that’s worth quite a lot.

To book a hotel in Tuscany during Palio weeks, visitors balance Siena contrada parades with countryside spa retreats.

Rooms & Suites

Choose from 9 room types

Room Type Beds Price
Superior Double Room with View Max persons: 2 1 large double bed From $269 /night
Superior Triple Room Max persons: 3 1 single bed, 1 large double bed, 3 single beds From $295 /night
Deluxe Double Room Max persons: 3 1 extra-large double bed From $313 /night
Triple Room with City View Max persons: 3 1 single bed, 1 large double bed, 3 single beds From $322 /night
Junior Suite Max persons: 3 1 large double bed From $385 /night
Suite Max persons: 3 1 extra-large double bed From $492 /night
Family Room Max persons: 4 2 single beds, 1 large double bed, 4 single beds From $546 /night
Single Room Max persons: 1 1 single bed From $206 /night

Superior Double Room with View

Max persons: 2 1 large double bed
From $269 /night

Superior Triple Room

Max persons: 3 1 single bed, 1 large double bed, 3 single beds
From $295 /night

Deluxe Double Room

Max persons: 3 1 extra-large double bed
From $313 /night

Triple Room with City View

Max persons: 3 1 single bed, 1 large double bed, 3 single beds
From $322 /night

Junior Suite

Max persons: 3 1 large double bed
From $385 /night

Suite

Max persons: 3 1 extra-large double bed
From $492 /night

Family Room

Max persons: 4 2 single beds, 1 large double bed, 4 single beds
From $546 /night

Single Room

Max persons: 1 1 single bed
From $206 /night

Hotel Amenities

Bedroom

Wardrobe or closet

Kitchen

Electric kettle

Bathroom

Bidet
Bath or shower
Slippers
Private bathroom
Toilet
Free toiletries
Bathrobe
Hairdryer

Outdoors

Outdoor fireplace
Terrace

Wellness

Fitness
Public Bath
Massage Additional charge
Fitness centre
Sauna

Activities

Bicycle rental Additional charge
Cooking class Additional charge Off-site
Tour or class about local culture Additional charge
Happy hour Additional charge
Bike tours Additional charge
Walking tours Additional charge

Living Area

Desk

Food & Drink

Fruits Additional charge
Wine/champagne Additional charge
Snack bar
Breakfast in the room
Bar
Minibar
Tea/Coffee maker

Languages spoken

English
French
Italian

Cleaning services

Ironing service Additional charge
Dry cleaning Additional charge
Laundry Additional charge

Safety & security

Fire extinguishers
Smoke alarms
Security alarm
Key card access
Key access
24-hour security
Safety deposit box

Media & Technology

Flat-screen TV
Satellite channels
Radio
Telephone
TV

Reception services

Lockers
Concierge service
Luggage storage
Tour desk
Express check-in/check-out
24-hour front desk

Business facilities

Fax/photocopying
Meeting/banquet facilities Additional charge

Great for your stay

Private bathroom
Parking
Shuttle service
Free WiFi
Air conditioning
Flat-screen TV
Fitness centre
Room service
Pets allowed
Family rooms

Entertainment and family services

Babysitting/child services Additional charge

Parking Private parking is possible at a location nearby (reservation is not needed) and costs € 48 per day.

Valet parking
Parking garage

Other for your stay

Shuttle service Additional charge
Pet basket
Shared lounge/T V area
Air conditioning
Non-smoking throughout
Heating
Soundproofing
Car hire
Soundproof rooms
Lift
Family rooms
Ironing facilities
Facilities for disabled guests
Non-smoking rooms
Iron
Wake up service/Alarm clock
Room service

Guest Reviews

9/10
Exceptional
Based on 10 reviews
Staff
9.5
Comfort
9.5
Location
9.8
Free WiFi
8.5
Facilities
9.2
Cleanliness
9.5
Value for money
8.7
Filter:
Angela Australia
10
Great central location with very friendly staff, the breakfast room was amazing! The location was amazing - very central to everything.

What could be improved: Our room was quite tricky to get to - the hotel is like a maze. We had to take two lifts and up and down stairs. Once we knew our way though all good.
Tibouche United Kingdom
10
Magical Everything was fabulous The breakfast could have been a bit better though.. But it didn't matter

What could be improved: Breakfast
Robert United Kingdom
10
Beautiful experience and comfortable Stayed here over 15yrs ago and loved being back. Great location and just as good now as it was so long ago
Giacometti United States
10
Excellent Staff was excellent

What could be improved: Location
Marianna United Kingdom
10
Exceptional Beautiful hotel in a perfect location, I love the very Florentine feel of this hotel, stunning

What could be improved: Nothing
Neil United Kingdom
9
Lovely. Great location. Lovely room.
Zahra United States
10
Best most amazing hotel Nicest and kindest staff too notch service

What could be improved: I loved everything
Monica United States
10
Grand hotel with impeccable service. The staff were friendly and very helpful. We were upgraded to a different room the second night when we complained about how many stairs we had to take. The new room was beautiful and larger too. Also, their housekeeping service was impeccable and possibly the best I’ve had worldwide with prompt response to requests and freshen up services 3X daily when out. Amazing. Also beds, pillows and linens were all luxurious.

What could be improved: It’s older so one has to set expectations on room size and configuration. The hotel is a building that is chopped into many rooms and hallways which included a lot of stairs.
Rongjing China
10
Exceptional Location,laundry services, breakfast, staff

What could be improved: Nothing. All is perfect
Nicola United States
9
Great location, great hotel and staff We are repeat customers. Stayed here two years ago and when planning this time, did not look elsewhere.
Staff is very helpful. Car can be valet parked.
Rooms are great. Location unbeatable.

What could be improved: No complaints

Location & Surroundings

Piazza Santa Maria Novella 1, Santa Maria Novella, 50123 Florence, Italy
Florence, Italy

What's Nearby

What's nearby:

  • PALAZZO BENCI200 m
  • Cappella Rucellai100 m
  • Piazza Dell Unita200 m
  • Palazzo Mondragone100 m
  • Loggia di San Paolo100 m
  • Palazzo Aldobrandini200 m
  • Oratorio dei Barelloni150 m
  • Cappellone degli Spagnoli100 m
  • Tabernacolo di Via Sant'Antonino200 m
  • Arciconfraternita di S. Francesco300 m

Restaurants & cafes:

  • Restaurant Trebbio50 m
  • Restaurant Mattacéna50 m
  • Cafe/bar Santa Cocktail Club40 m

Top attractions:

  • Ognissanti550 m
  • Pitti Palace1.1 km
  • Ponte Vecchio750 m
  • Strozzi Palace350 m
  • Uffizi Gallery900 m
  • Palazzo Vecchio550 m
  • Accademia Gallery900 m
  • Piazza della Signoria900 m
  • Piazzale Michelangelo2.3 km
  • Piazza del Duomo di Firenze500 m

Natural beauty:

  • Forest Monte Morello14 km

Public transport:

  • Train Firenze Porta al Prato1.4 km
  • Train Santa Maria Novella Train Station400 m

Closest airports:

  • Florence Airport5 km
  • Pisa International Airport80 km
  • Bologna Guglielmo Marconi Airport99 km

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