Via de’ Tornabuoni 13, Santa Maria Novella, 50123 Florence, Italy
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Image 1 of Room Mate Collection Isabella, Florence
Image 2 of Room Mate Collection Isabella, Florence

Hotel Description

You know what? I’ve walked past this place on Via de’ Tornabuoni dozens of times before finally staying here, and honestly, I was kicking myself for waiting so long. The Room Mate Isabella sits right in the heart of Florence’s luxury shopping district – I mean, you’re literally steps from Gucci, Prada, and all those flagship stores that make your credit card nervous. But here’s the thing that actually matters: you’re also just a five-minute walk from the Duomo, and the Santa Maria Novella train station is close enough that you can roll your suitcase there without breaking a sweat.

The building itself has this gorgeous historic facade that blends seamlessly with the medieval streetscape, but step inside and – whoa – it’s like entering a modern art gallery. The lobby has this striking contemporary design with bold colors and sleek furniture that somehow doesn’t feel out of place in a Renaissance city. I was a bit skeptical about the whole “design hotel” concept at first, but they’ve actually nailed it. The rooms are spacious by Florence standards (and trust me, that’s saying something), with these huge windows that flood everything with natural light. My room overlooked the street, which can get a bit noisy during the day with all the foot traffic and delivery trucks, but by evening it settles into that pleasant hum of people wandering around with gelato. The air conditioning works like a dream too – crucial if you’re visiting during those sweltering July and August months when Florence turns into a furnace.

What really won me over was the attention to detail and the staff’s genuine enthusiasm. The concierge team knows their stuff about the city’s hidden gems – they pointed me toward this incredible little osteria tucked away near Santo Spirito that I never would have found on my own. The breakfast spread is solid, nothing groundbreaking but fresh pastries and good coffee, which is honestly all you need before a day of museum hopping. The location means you can easily walk to the Uffizi or Palazzo Pitti, though I’d recommend booking those tickets well in advance regardless of where you stay. One small thing – the elevator is pretty tiny, so if you’re traveling with massive suitcases, you might need to make a couple trips. But honestly, for a 4-star hotel in this location with a 9.2 rating, you’re getting exceptional value. Florence has plenty of cookie-cutter hotels and overpriced tourist traps, but the Isabella strikes that perfect balance between modern comfort and authentic Florentine charm. Plus, ending your day with an aperitivo at one of the nearby wine bars and then just strolling back to your stylish room? That’s the kind of travel experience that sticks with you.

Rooms

  • Estimated price from: $185. Standard Double or Twin Room with 1 large double bed and 2 single beds for Max persons: 2
  • Estimated price from: $220. Deluxe Double or Twin Room with 1 large double bed and 2 single beds for Max persons: 2
  • Estimated price from: $140. Single Room with 1 single bed for Max persons: 1
Image 3 of Room Mate Collection Isabella, Florence
Image 4 of Room Mate Collection Isabella, Florence

Reviews

  • Lovely stay in a great location – Ami from United States – 12 June 2025 (8/10)

    The staff was extremely friendly, attentive, and helpful, offering suggestions and arranging drivers and tours as needed. The location is great.

    What could be improved: It can be quite noisy outside in the streets in the evening. The air conditioning was not turned on yet for the season.

  • Superb – Efe from Turkey – 12 June 2025 (9/10)

    Hotel has the best location in Florence. The rooms are beautiful with high ceilings. Staff was very helpful.

    What could be improved: You have to go up one floor of stairs to get to the elevator. It is not a problem but might be for some guests.

  • Cozy hotel at the perfect location with a family-like feeling – Martina from Slovakia – 18 May 2025 (10/10)

    The hotel has a perfect location within walking distance to all the best spots. Staff at the reception as well as in the breakfast room was very friendly and helpful. Room had perfect size and was quiet, despite the fact that it was oriented towards the busy street. Bed and pillows very very comfy.

    What could be improved: Selection at the breakfast could have been better, but it did not bother us.

  • Exceptional – Elise from United Kingdom – 10 May 2025 (10/10)

    loved the interior, room was very spacious and modern. couldn’t ask for a better location, walking distance to everything. staff were also friendly and polite

    What could be improved: could of done with a smart tv

  • Great hotel, friendly staff and a amazing location – Alastair from United Kingdom – 7 May 2025 (9/10)

    The hotel was brilliantly located in the upmarket part of town and very close to all the sightseeing – 10 to 15 minutes

    Bed was very comfortable and the bath room was very big.

    What could be improved: I think the breakfast was adequate but not exceptional for a 4 star hotel.

  • Perfect hotel and perfect stay – Joanna from Poland – 3 May 2025 (10/10)

    Perfectly located, with spacious room, delicious breakfast but most of all fantastic employees who were exceptionally kind and friendly

    What could be improved: You need to get through the flight of stairs to get to the reception area

  • Great location, very comfortable – Thomas from United Kingdom – 30 April 2025 (8/10)

    Location, clean and comfortable beds

    What could be improved: Nothing

  • Super location, exceptional team – Samrat from India – 21 April 2025 (10/10)

    Location and the team… Davide and Thim were exceptional with their hospitality

    What could be improved: May be the unavailability of elevator from ground floor

  • A beautifully located stay with outstanding service – Hamda from United Arab Emirates – 10 April 2025 (10/10)

    This boutique hotel truly exceeded my expectations. The location is absolutely exceptional—just steps away from Florence’s most iconic landmarks, which made exploring the city so easy and enjoyable.

    What will definitely bring me back is the incredible service. The team was warm, attentive, and always quick to respond to anything I needed. Their cooperation and professionalism made my stay feel seamless and truly comfortable.

    It’s the kind of place that stays with you long after you leave. Highly recommend for anyone looking for a memorable stay in Florence.

    What could be improved: –

  • Cozy, comfortable, and beautiful – Aly from Egypt – 1 April 2025 (10/10)

    Location was excellent. Staff was very friendly and accommodating and the room was super cute and cozy. Loved the design and colors of the room and bathroom. If we return to Florence we will definitely stay here again.

SURROUNDINGS

What’s nearby:

  • Strozzi Palace: 30 m
  • Rucellai Palace: 150 m
  • Palazzo Davanzati: 250 m
  • Palazzo Mondragone: 250 m
  • Loggetta del Vasari: 250 m
  • Loggia di San Paolo: 250 m
  • Loggia dei Tornaquinci: 150 m
  • Torre dei Buondelmonti: 250 m
  • Palazzo Strozzi del Poeta: 1 m
  • Salvatore Ferragamo Museum: 200 m

Restaurants & cafes:

  • Restaurant Procacci: 10 m
  • Restaurant The Tower: 4 m
  • Restaurant Caffe Megara: 50 m

Top attractions:

  • Ognissanti: 550 m
  • Pitti Palace: 800 m
  • Ponte Vecchio: 500 m
  • Uffizi Gallery: 650 m
  • Palazzo Vecchio: 850 m
  • Accademia Gallery: 1 km
  • Piazza della Signoria: 600 m
  • Piazzale Michelangelo: 2 km
  • Bargello National Museum: 650 m
  • Piazza del Duomo di Firenze: 600 m

Natural beauty:

  • Forest Monte Morello: 14 km

Public transport:

  • Train Firenze Porta al Prato: 1.4 km
  • Train Santa Maria Novella Train Station: 700 m

Closest airports:

  • Florence Airport: 6 km
  • Pisa International Airport: 81 km
  • Bologna Guglielmo Marconi Airport: 99 km

Facilities

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

Kitchen:

  • Cleaning products
  • Electric kettle

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Activities:

  • Bicycle rental Additional charge
  • Temporary art galleries

Food & Drink:

  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar

Languages spoken:

  • English
  • Spanish
  • French
  • Italian

Cleaning services:

  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Reception services:

  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk

Business facilities:

  • Fax/photocopying

Great for your stay:

  • Private bathroom
  • Free WiFi
  • Air conditioning
  • Flat-screen TV
  • Room service
  • Non-smoking rooms
  • Tour desk
  • Shower
  • Minibar
  • Luggage storage

Other for your stay:

  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproofing
  • Soundproof rooms
  • Lift
  • Ironing facilities
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service
Image 5 of Room Mate Collection Isabella, Florence
Image 6 of Room Mate Collection Isabella, Florence

Rules

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 3 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Guest reviews

Staff:

9.8

Comfort:

9.5

Location:

9.9

Free WiFi:

9.2

Facilities:

9.2

Cleanliness:

9.4

Value for money:

8.9

Send Us a Message

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